At Stampfac.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a return policy subject to the terms and conditions outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Damaged or Defective Items: If your product is defective or damaged upon receipt, we will accept returns and offer a full refund or replacement.
- Incorrect Items: If we mistakenly send you the wrong item, we will accept the return and send the correct item at no extra cost to you.
- Vintage Products: Due to the nature of vintage stamps and envelopes, returns will only be accepted for items that are damaged, defective, or incorrect. Items that are not defective, or for reasons unrelated to quality or errors on our part, may not be eligible for a return.
- Return Timeframe: You must initiate your return within 7 days from the date you receive your order.
2. Non-returnable Items
The following items cannot be returned:
- Products that have been used or altered in any way.
- Items without original packaging or tags.
- Custom or personalized products.
- Sealed items that have been opened (e.g., sealed packages of stamps or envelopes).
3. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Send an email to info@stampsfac.com or call +91 962 729 4888 to initiate the return process. Provide your order number, a description of the issue (damaged, defective, or incorrect item), and any relevant photos if applicable.
- Return Authorization: We will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
- Package the Item: Carefully package the item in its original packaging, along with any accessories, documentation, or parts that came with it.
- Return Shipping: Please send the item back to us using the return shipping instructions we provide. Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- If the return is a result of an error on our part (e.g., damaged or incorrect product), we will cover the return shipping costs.
- Refund or Replacement: Once we receive and inspect the returned item, we will process a refund or send a replacement item, depending on your preference. Refunds will be issued to the original payment method used for the purchase.
4. Refunds
- Refund Process: If you are eligible for a refund, it will be processed once the returned product is inspected and approved. The refund will be credited to your original payment method within 10 business days.
- Partial Refunds: In some cases (e.g., items not returned in original condition, items missing parts, etc.), a partial refund may be issued.
5. Exchanges
If you would like to exchange an item for a different product, please follow the same process as for returns. If the product you want is available, we will issue an exchange after receiving the returned item. If the item is no longer available, we will issue a refund to your original payment method.
6. Order Cancellations
If you wish to cancel an order, please contact us immediately at info@stampsfac.com. We will process your cancellation request as long as the order has not already been shipped. Once an order has been shipped, it can no longer be canceled, and you will need to follow the return process after receiving the product.
7. International Returns
For customers outside of India and the United States, please note that you are responsible for any return shipping costs and any customs duties, taxes, or fees associated with returning a product. We recommend using a trackable shipping service to ensure the safe return of your item.
+91 962 729 4888