Shipping Policy

At Stampfac.com, we are committed to delivering your vintage stamps and envelopes in a timely and efficient manner. This Delivery & Shipping Policy outlines the shipping options, fees, delivery times, and other relevant details. Please read carefully to understand how we handle shipping.

1. Shipping Locations

We currently offer shipping to the following locations:

• India
• United States

If you are located outside of these regions, please contact us at info@stampfac.com for further assistance.

2. Processing Time

• Order Processing: Once your order is placed, it will typically be processed within 1-2 business days. Business days are Monday through Friday, excluding weekends and public holidays.
• Order Confirmation: After processing, you will receive an email confirmation with details of your order, including a tracking number if applicable.

3. Shipping Methods and Delivery Times

We offer various shipping methods based on your location. Estimated delivery times are as follows:

• India:
  • Standard Shipping: 3 to 4 business days
  • Express Shipping: 1 to 2 business days
• United States:
  • Standard Shipping: 5 to 7 business days
  • Express Shipping: 2 to 3 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays, customs processing, or weather disruptions.

4. Shipping Costs

Shipping fees are calculated based on the number of the items ordered. You can view the shipping cost for your order during checkout before completing your purchase.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number (if available) and a link to track the delivery status of your package. You can also log into your account on our website to view the status of your order.

6. Customs, Duties, and Taxes

For international orders (including shipments to the United States from India), please be aware that your order may be subject to customs duties, taxes, and fees upon arrival in your country. These charges are not included in your order total and are the responsibility of the customer.

We recommend checking with your local customs office for more information on potential import duties and taxes that may apply to your order.

7. Shipping Delays

While we strive to meet the delivery estimates provided, there may be occasional delays due to various factors including, but not limited to:

• Weather conditions
• Postal or courier service delays
• Customs processing
• High order volumes during peak seasons

We appreciate your patience and understanding in case of any delays.

8. Lost or Damaged Items

• Lost Items: If your package has not been delivered within the expected timeframe, please contact us at info@stampfac.com. We will investigate the issue with the courier and work with you to resolve the matter.
• Damaged Items: If your items arrive damaged, please contact us immediately with a description of the damage and pictures if possible. We will arrange for a replacement or a refund as per our Return Policy.

9. Incorrect Shipping Address

Please ensure that the shipping address entered during checkout is accurate. We are not responsible for orders that are delayed or lost due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible at info@stampsfac.com to make corrections before the order is dispatched.

10. Order Cancellations

If you need to cancel your order, please contact us immediately. If your order has already been processed or shipped, you will need to follow our Return Policy once you receive your items.